Frequently Asked Questions

Q: How soon can I walk on the carpet?

A: Wait 24 hours before removing foam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Carpets can be walked on immediately with clean shoes but be careful when stepping off the carpet onto another surface. You can also request paper runners.


Q: What about reoccurring spots & stains?

A: If a spot returns a day or so after cleaning, it may have been due to the nature of the spot. Deep stains tend to surface if they are in the backing of the carpet.


Q: How often should a carpet be cleaned?

A: The frequency of cleaning will vary from one household to another, depending upon the number of occupants and the level of usage. At a minimum, you should clean once a year. I have had some homeowners express their fears that once the carpet is cleaned, it will re-soil more quickly. This fear is a result of improper cleaning . Many of these companies, in an effort to cut costs and save time, will buy the least expensive cleaning solutions, won’t provide the proper training for their technicians, and will not offer a separate rinse step in order to remove detergent residue. If detergent is left in the carpet, accelerated re-soiling will occur.  The fact is the best thing you can do for your carpets is to have them regularly cleaned by a qualified professional carpet cleaning company. It is the build up of soil that promotes wear to your carpet far more than foot traffic. Foot traffic grinds the soil against the carpet fibers and causes a sandpaper effect. This will cause the fibers to dull and become warn looking.

 


Q: How long does the carpet cleaning process take?

A: We are able to clean approximately 1000  square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.


Q: Do you move furniture?

A: All of our prices include moving the majority of furniture. (Most companies will charge you extra for this service) Beds, dressers, and heavier pieces are left in place under this pricing structure. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.


Q: Can you fix indentations from heavy furniture?

A:No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.


Q: Why should I clean my carpet?

A:Bio contaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles and bacteria all contribute to making your carpet dirty.

Your carpet needs to be cleaned on a regular basis.  Based on what I have learned from researchers, I have reached the conclusion that carpets & upholstery that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”


Q: Why should I have my carpets protected

A: Stain Protection helps you in two very important ways:

When this protective coating is applied to the carpet fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up.

The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.


Q: Can you get out… (fill in the stain)?

A There are conditions where permanent staining is inevitable.  The technician can usually tell if its a stain that may come back or that can be completely removed.